Shipping Information
Introduction
Welcome to the Shipping Information page of Thermolite Instruments. Here, you will find all the details regarding our shipping policies, procedures, and options. We aim to ensure a smooth and efficient delivery process for all our customers.
Shipping Policy
Processing Time
- Order Processing: Orders are processed within 1-3 business days after payment has been received.
- Business Days: Our business days are Monday through Friday, excluding public holidays.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery by the next business day.
Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control.
Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
International Shipping
We offer international shipping to select countries. International shipping times and charges vary based on the destination. Please be aware that international shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
Shipping Confirmation and Order Tracking
- Order Confirmation: You will receive an order confirmation email once your order has been placed.
- Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
- Order Tracking: You can track your order using the tracking number provided in the shipping confirmation email or by logging into your account on our website.
Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
- Restricted Items: Certain products may be restricted from shipping to specific regions due to regulatory or safety reasons. You will be notified at checkout if any items in your order are restricted.
Damaged or Lost Packages
- Damaged Packages: If your package arrives damaged, please contact us immediately at info@thermoliteinstruments.com with your order number and photos of the damaged package and items.
- Lost Packages: If your package is lost in transit, please contact us at info@thermoliteinstruments.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy page. The Return Policy provides details on how to return or exchange an item, including eligibility criteria and the return process.
Contact Us
If you have any questions or concerns regarding our shipping policies, please do not hesitate to contact us:
Thermolite Instruments
Email: info@thermoliteinstruments.com
Phone: +1824623132
Address: 10/27Adobedr Houston, Texas-77095, USA.
Thank you for choosing Thermolite Instruments. We are committed to providing you with the best service and ensuring your order arrives safely and on time.
