Frequently Asked Questions
Welcome to the Thermolite Instruments FAQ page. Here, you'll find answers to common questions about our products, services, and policies. If you have additional questions, please feel free to contact us.
General Questions
We offer a comprehensive range of laboratory equipment and analytical instruments, including but not limited to:
- Microscopes
- Spectrophotometers
- Chromatography systems
- Centrifuges
- Balances and scales
- pH meters and electrodes
- Lab consumables and accessories
You can contact us via email at info@thermoliteinstruments.com or by phone at +1824623132. Our customer support team is available Monday through Friday, 9 AM to 5 PM (EST).
Ordering and Payment
To place an order, browse our product catalog on our website, add the desired items to your cart, and proceed to checkout. You will need to provide your shipping and billing information and select a payment method to complete your purchase.
We accept major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and bank transfers. For large orders or institutional purchases, please contact our sales team for additional payment options.
If you need to modify or cancel your order, please contact us as soon as possible at info@thermoliteinstruments.com or +1824623132. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified or canceled.
Shipping and Delivery
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery by the next business day.
Yes, we ship to select international destinations. International shipping times and costs vary based on the destination. Please be aware that international shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the tracking number provided in the email or by logging into your account on our website.
Returns and Refunds
We accept returns of unused and unopened items within 30 days of purchase. To initiate a return, please contact us at info@thermoliteinstruments.com or +1824623132 to obtain a Return Merchandise Authorization (RMA) number. For more details, please refer to our Refund & Returns Policy.
Refunds will be processed to the original payment method used for the purchase. Once we receive and inspect the returned item(s), we will process the refund within 10 business days. You will receive an email notification once the refund has been issued.
Product Support
For technical support, please contact our technical support team at info@thermoliteinstruments.com or call +1824623132. Please provide the product model number, serial number, and a detailed description of the issue.
Yes, we offer warranties on most of our products. Warranty periods and terms vary by product. Please refer to the product documentation or contact our customer support team for specific warranty information.
Additional Questions
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Yes, we offer product demonstrations for many of our instruments. Please contact our sales team at info@thermoliteinstruments.com or call +1824623132 to schedule a demonstration.
If you have any other questions or need further assistance, please do not hesitate to contact us. Thank you for choosing Thermolite Instruments!
Thermolite Instruments
Email: info@thermoliteinstruments.com
Phone: +1824623132
Address: 10/27Adobedr Houston, Texas-77095, USA
