Refund & Returns Policy
Introduction
At Thermolite Instruments, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process. Please read our policy below to understand your rights and obligations.
Returns Policy
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it: Items must be in their original packaging with all accessories, manuals, and components included.
- Within 30 days of purchase: Returns must be initiated within 30 days from the date of purchase.
Non-Returnable Items
The following items are not eligible for returns:
- Custom or special-order products
- Items that have been used or altered
- Products not in their original condition
- Items marked as final sale or clearance
How to Initiate a Return
- Contact Customer Support: Email us at info@thermoliteinstruments.com or call +1824623132 to request a Return Merchandise Authorization (RMA) number. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Pack Your Return: Carefully pack the item(s) in the original packaging, including all accessories, manuals, and components. Ensure the RMA number is clearly marked on the outside of the package.
- Ship the Item(s): Ship your return to the address provided by our customer support team. You are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Inspection and Approval
- Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria. If approved, we will process your refund within 10 business days. You will receive an email notification once your return has been processed.
Refunds Policy
Refund Process
Approved returns will be refunded to the original payment method used for the purchase. The refund amount will include the original purchase price minus any applicable restocking fees and return shipping costs (if applicable).
Restocking Fees
A restocking fee of up to 15% of the purchase price may be applied to returned items, except in cases where the return is due to our error.
Refund Timeframe
Refunds typically take 5-10 business days to process after we have approved and processed your return. The exact time may vary depending on your payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@thermoliteinstruments.com or call +1824623132. Provide your order number, a description of the issue, and photos of the damaged or defective item. We will work with you to resolve the issue promptly, including offering a replacement or refund as appropriate.
Contact Us
If you have any questions or need further assistance with your return or refund, please contact our customer support team:
Thermolite Instruments
Email: info@thermoliteinstruments.com
Phone: +1824623132
Address: 10/27Adobedr Houston, Texas-77095, USA.
Thank you for choosing Thermolite Instruments. We appreciate your business and are committed to providing you with high-quality products and exceptional customer service.
